Shipping Rates & Policies
Receive free shipping on orders over AUD 30 placed on oakley.com.au. All web orders are shipped direct. All Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, California. When ordering items with estimated ship dates, your order will ship when the total order is complete. Please note that shipments can occasionally be delayed due to unforeseen circumstances.
PO BOX ADDRESSES
We do not deliver to PO BOX addresses or parcel lockers.
RETURNS AND EXCHANGES
Satisfaction Returns for purchases made on http://au.oakley.com
Your satisfaction is guaranteed. If you are not satisfied with your purchase from http://au.oakley.com, please call Customer Care for a Return Authorization (RA) number within 45 days of receipt of product. Customised product or product that has been abused may not be returned under this offer. For all other products, if the item is returned in the original packaging, we will provide you a refund based on your original method of payment. The product must be returned to us within 30 calendar days of the issuance of the Return Authorisation Number. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a refusal under this offer.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given to you under this satisfaction return process are in addition to other rights and remedies you have under the Australian Consumer Law and other laws.
This satisfaction return process is provided by:
Oakley South Pacific Pty Ltd
(ABN 47 090 585 149)
24 The Esplanade
St Kilda, VIC, 3182
Follow these simple steps for a prompt refund:
- Obtain a Return Authorization number by calling Customer Care at 1-800-637-001; please have your invoice or packing list handy when placing the call.
- Securely package item(s) in original packaging (including documentation, manuals, warranty information, registration, etc.)
- Include a list of product to be returned in the box, inclusive of product codes, descriptions and quantities.
- Please write RA number on outside of package.
- Return items to the mailing address below (at your expense). For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damage packages.
- Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 15 business days of receipt. Where credit card was not used, alternative method of payment will be issued.
Eyewear Return Address:
RA #: XXXXXXXX
Apparel, Footwear & Accessories Return Address:
C/O DHL SUPPLY CHAIN
Subject always to the Australian Consumer Law and any other applicable law -
Customized products are not returnable or refundable under this offer.
Return Authorization (RA) Number Required
All products being returned under this offer must have a Return Authorization number in order for a prompt refund. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges are not refundable under this offer.
45-Day Return Period (other than Electronic Products)
You must request a Return Authorization number for all products other than electronic products within 45 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.
Missing Item or Damaged Product Fee
Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
Items purchased through Oakley.com.au must be returned to the designated distribution centre. They cannot be exchanged in or returned to our retail stores.