Customer Service

Oakley Customer Service - Frequently Asked Questions

The Customer Service department would like to share some of our valued customer’s frequently asked questions to act as a guide on Oakley’s website.

Can I get polarized lenses in my non-polarized glasses?
Oakley Polarized lenses are designed to be able to fit in frames that originally came with non-polarized lenses.
Can I purchase additional lenses for my eyewear?
Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.
Can I purchase a single replacement lens?
Lens replacements are always sold in pairs, a left lens and a right lens, this is done to maintain the superior optics of Oakley lenses.
Can I purchase a frame separately from my lenses?
The frame only is not available for purchase. The lenses are made to be interchangeable with the original frame. If the frame has cracked or is broken due to what seems to be a defect, you can send it in, and once evaluated as a defect, we'll replace the frame at no charge if covered under warranty, or for a nominal charge if outside the warranty coverage.
What are my options if my frame breaks?
If your frame is still within the one-year warranty period, you have a valid receipt for it, and the product is deemed defective by a warranty technician, we can offer a part-for-part exchange (same color) through our warranty department.
How should I clean my Oakley lenses?
It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.
How can I tell if my Oakley’s are real or not?
Determining if they are real or counterfeit is very, very difficult to accomplish over the phone. Send them to Oakley for our certified technicians to evaluate the glasses. Of course the safest way to ensure your Oakley’s are real is to purchase them from our website or going to an authorized Oakley dealer.
How can I place a prescription order with Oakley or file a warranty claim for my prescription Oakley’s?
All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.
Are my Oakley glasses OSHA or ANSI Z87.1 approved? What is the difference?
Most Oakley Eyewear meets or exceeds ANSI Z87.1 standards for optical clarity and impact resistance. Please check the product description on Oakley.com for exact specifications. Oakley has not taken additional measurements for OSHA standards. Please check with your employer for which standards may be required for use at work. OSHA Standards (—) 29 CFR, Eye and Face Protection (—) 1910.133 Federal regulated standards in which employers must comply for the protection and safety of their employees. This standard obligates employers to enforce the uses of appropriate eye or face protection when exposed to hazardous materials, liquids, vapors, chemicals or other harmful substances. It provides specific requirements of such protection allowed in the workplace. OSHA references ANSI Z87.1 as the benchmark standard for occupational eye and face protection. Section (b) (1) Protective eye and face devices purchased after July 5, 1994 shall comply with ANSI Z87.1-1989, “American National Standard Practice for Occupational and Educational Eye and Face Protection,” which is incorporated by reference as specified in Sec. 1910.6. www.osha.gov ANSI Z87.1 - Practice for Occupational and Educational Eye and Face Protection Standard Z87.1 (—) 1979 American National Standard Institute is a private, non-profit organization. It includes the specific standards for evaluating factors such as impact resistance, lens thickness, projectile penetration, and optical quality.
How can I receive a catalog?
Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.
How do I unsubscribe from Oakley marketing emails or stop receiving Oakley catalogs and mailings?
Click here and complete the applicable form to remove yourself from our mailing lists.
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